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Ecotric
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Ecotric 36V 500w 35Miles Fat Tire Portable and Folding Electric Bike UL Certified

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Ecotric Return Policy

Free Returns •30-Day At Home Trial


Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:
     a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
     b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 
Returned units are subject to a 20% of inspection and restocking fee from the original price.
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

Ecotric Warranty Policy

 To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.




TERMS AND CONDITIONS OF THE WARRANTY

 

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Ecotric 36V Fat Tire video

Foldable & Portable Put it in the trunk. Take it to the elevator. Take it to the subway.

Only 56Lbs easy to carry in a bus or metro foldable fit in car

500W Gear Motor


  • Brushless geared hub motor
  • Strong power
  • High efficiency
  • Quieter, lighter, smoother

36V/12.5AH Lithium Battery

  • Removable
  • High energy, travel range 19-21 miles in pure electric mode and 33-36 miles in pedal mode
  • Battery lock and power lock function
  • 5-8 hours fast charge

Shock-absorbing & Fold-over Saddle Tube


  • C-NFAT20810-MBL, this model is upgraded from ordinary saddle tube to shock absorption and folded saddle tube

Fashionable Fat Tires

  • Tire: 20″ * 4.0 cover tyrep; 20″ * 4.0 innertube. Anti-skidding, adapt to snow, sand and other complex topography
  • Adapt to all terrain, snow road, sand road, gravel road

Why do I choose ECOTRIC UL Certified ebikes?


  • This Model is UL Certified Product. UL certifications demonstrate that our products have been tested to applicable safety standards. UL’s recognized regulatory expertise provides critical credibility to authorities and the marketplace. Bring our products to market more efficiently and clearly differentiate them on crowded shelves with certification from the safety science leader.
ecotric
Front Tyre
26"*4.0"  FAT FIRES
battery
36V/12.5AH 33-36 miles in pedal mode
motor

Rear Hub 36V

500W

Fat tire Assembly video

Frequently asked questions

What does Renovo do?

We make electric supercars, car automation level4 and sell bikes.

We operate with low margins high volume. Also selling more electric vehicles helps us save the environment. 🙂

BATTERY36V 12.5AH
MOTORRear Hub 36V 500W
CHARGING TIME5-8 Hours
DISPLAY Ecotric Smart LED
SENSOR Speed Sensor 
BATTERY LIFE400-600 Cycles
FUNCTIONSPedal Assist On-Demand Throttle
SPEED25MPH (According to the laws of the United States, we set the maximum speed at 20MPH, which can be adjusted according to the specific conditions of each state.)

 

FRONT BRAKE Mechanical Disc 160mm Rotor
REAR BRAKE Mechanical Disc 160mm Rotor
DERAILLEUR7Speed SHIMANO
FRAME Aluminum Alloy
TIRES20×4.0′ Fat Tires 
FENDERSIncluded, Front And Rear
BRAKE SYSTEMLeft Brake For Rear/Right Brake For Front

 

  • 1 x UL Certified-Ecotric 36V Fat Tire Portable and Folding Electric Bike-Matt Black and blue
  • 1 x Lithium-Ion Battery
  • 1 x Battery Charger
  • 1 x Kit Box
  • 2 x Pedals
  • 1 x Saddle
  • 1 x Display
  • 2 x Keys
  • 1 x Tool Kit
  • 2 x Reflectors
  • 1 x Owner’s User Manual
  •  

While our bikes aren’t fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you’ll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.

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